This is the Privacy Policy of Genesis Mobile Cigar Lounge. We value your trust and are committed to safeguarding your personal information. This policy explains how we collect, use, and protect your data when you visit our website or use our services. By accessing our site or engaging with our services, you agree to the terms outlined below.
Information We Collect
- Personal Information: When you make inquiries, request information, or place orders, we may collect personal data such as your name, email address, phone number, and billing details.
- Device and Usage Information: We gather information about your device and how you interact with our website, including your IP address, browser type, and pages visited. This helps us improve your experience.
How We Use Your Information
- Service Enhancement: We use your data to provide and improve our services, responding to inquiries, and processing orders efficiently.
- Communication: With your consent, we may send you promotional emails, updates, and information about our products and services.
- Analytics: We analyze data to understand user behavior, optimize our website, and tailor our content to better serve your needs.
Data Security
We employ industry-standard security measures to protect your data from unauthorized access or disclosure.
Cookies
Our website uses cookies to enhance your browsing experience. You can manage cookie settings in your browser.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies.
Your Choices
You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails. You may also request access to or deletion of your personal data.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from individuals under the age of 18.
Changes to this Policy
We may update this Privacy Policy periodically. When we do, the revised date will be posted on this page. Please review this policy regularly to stay informed.
Refund Policy
We are committed to providing you with the best possible experience when using our products and services. We understand that, under certain circumstances, you may need to request a refund. Please review our Refund Policy below for details on how we handle refund requests.
1. Refund Eligibility
We offer refunds in the following situations
- Order Cancellation: If you request a refund before your order has been processed and shipped, we will issue a full refund.
- Product Defect: If you receive a defective product. Please contact us within 7 days. We will investigate the issue and, if necessary, provide a refund or replacement.
2. Refund Process
To request a refund, please contact our customer support team. Provide your order details, including the order number and a description of the issue.
Once we receive your request, we will review it and respond within 30 business days. If your request is approved, we will process the refund using the original payment method.
3. Non-Refundable Items
Please note that certain items are non-refundable:
- Customized Products: Products that have been customized or personalized according to your specifications cannot be refunded unless they are defective.
4. Shipping Costs
Shipping costs for returned items are non-refundable unless the return is due to a product defect or an error on our part. If eligible for a refund, the refund amount will not include the original shipping charges.
Contact Us
If you have questions or concerns regarding our Privacy Policy or the handling of your data, please contact us at ____.
Thank you for trusting Genesis Mobile Cigar Lounge with your personal information. We’re dedicated to providing you with exceptional service while respecting your privacy.
Effective Date: September 15, 2023.
